Why is Mercedes-Benz of South Austin rated 4.6 stars?

Mercedes-Benz of South Austin carries a 4.6-star Google rating across 830 reviews. If you are comparing Mercedes-Benz dealers in Austin, that number raises a fair question: what is it built on? Most of those reviews are five star, and the praise repeats across the sales process, pricing and service. The rating comes from that concentration of praise, not from how many reviews the store has.

Keep reading below, then schedule a test drive in Austin. Bringing your own numbers to the lot settles this faster than any spec sheet.

Why is Mercedes-Benz of South Austin rated 4.6 stars on Google?

Mercedes-Benz of South Austin is rated 4.6 stars because most of its reviews are five star. Of our 830 Google reviews, 89 in 100 are five-star (Google, 2026), and that concentration is what sets the rating.

Buyers name the people they bought from. In a February 2025 Google review, Achyut S. wrote: “Don’t even know where to begin. Josh and Vince stayed with us every step of the way and made sure we walked out with the best deal possible. They were extremely helpful and embodied the entire Mercedes experience. Grateful for Mercedes of South Austin- especially Josh and Vince!” That is the kind of visit a five-star rating is built on.

What do buyers say about the sales experience at Mercedes-Benz of South Austin?

Buyers describe the sales process at Mercedes-Benz of South Austin in specific terms, from the first conversation to the signature. 186 of our 423 most recent four- and five-star Google reviews describe the sales process. In a June 2025 Google review, Diana D. wrote: “I made an appointment with Neiko and had a really seamless experience. All the staff were helpfull and friendly and the facilities were lovely. They accepted my ugly trade, and gave me several options for financing. 10/10 would shop here again.”

Buyers also name the salesperson who helped them. That gives a buyer a person to ask for by name.

Is pricing at Mercedes-Benz of South Austin clear to buyers?

Buyers who praise our pricing describe knowing what they would pay before they committed. 19 of our 423 most recent four- and five-star Google reviews describe clear pricing. In an October 2025 Google review, Bill W. wrote: “I decided to wait at the dealership while an A service was performed on my 2017 GLC 300 Coupe. They estimated the service would take about two hours and cost about $570. They finished it in an hour and a half for $468. The car was cleaned inside and out and I was on my way. I couldn’t be happier with the service.”

Price clarity runs through the service side as well as the showroom. We offer both financing specials and leasing specials, and our finance application is secure and online, so you can compare the offers before you visit.

Why do buyers return to Mercedes-Benz of South Austin for service?

Customers who return for service describe a visit that stayed on track from drop-off to pickup. 43 of our 423 most recent four- and five-star Google reviews describe service updates. In a January 2026 Google review, Linda R. wrote: “We had our older Mercedes repaired here and customer service was top notch. They picked up the vehicle for us, they repaired it, they cleaned it, and they texted us every step of the way. We didn’t have to wait when it was finally ready but I did go check out the waiting area and it was cozy. Light drinks and snacks, plus coffee was available. Katie (hope that name is correct) was amazing at the front counter.”

We offer same-day service and 48 service bays. Parts can be ordered online for pickup, and we call you when the order is ready.

How does the online trade-in tool at Mercedes-Benz of South Austin work?

Our online trade-in tool gives you an instant offer, and the trade value is good for seven days or up to 250 miles. You can also bring a trade to our store without an appointment. 9 of our 423 most recent four- and five-star Google reviews describe the trade-in offer.

What does a Mercedes-Benz buyer in south Austin get from this store?

Mercedes-Benz of South Austin is the Mercedes-Benz store on the south I-35 frontage road, serving Buda, Kyle and Dripping Springs. We sell new, used and certified pre-owned Mercedes-Benz vehicles, and the lineup runs from the CLA and GLA through the C-Class, E-Class, GLC, GLE and S-Class to the G-Class and GLS. It includes Mercedes-AMG®, the electric EQ models and the Sprinter van.

We are part of Group 1 Automotive.

Google ratings for Mercedes-Benz dealers serving Austin buyers

The table lists the Mercedes-Benz dealers that buyers in this market compare, with each dealer’s address, Google rating and review count.

Frequently asked questions

Where is Mercedes-Benz of South Austin located?

We are at 10900 S I-35 Frontage Rd, Austin, TX 78748, on the south I-35 frontage road. Buyers from Buda, Kyle, Dripping Springs and south Travis County can handle sales, service and parts at that one address.

What Mercedes-Benz models does the South Austin store sell?

We sell new AMG® models, the AMG® GT, C-Class, CLA, CLE, E-Class, EQB SUV, EQE sedan and SUV, EQS sedan and SUV, G-Class, GLA, GLC, GLE, GLS, S-Class, SL and Sprinter. Certified pre-owned and used Mercedes-Benz cars sit alongside the new stock.

What does a certified pre-owned Mercedes-Benz come with?

Every certified pre-owned Mercedes-Benz comes with a certification process, 24-hour Roadside Assistance and a one-year unlimited-mileage warranty. That warranty can be extended for up to two more years.

What are the sales hours at Mercedes-Benz of South Austin?

Sales hours are 8:30 AM to 7:00 PM Monday to Friday, and Saturday hours end at 6:00 PM. We are closed for sales on Sunday.

What are the service and parts hours?

Service hours are Monday to Friday 7:00 AM to 6:00 PM and Saturday 8:00 AM to 5:00 PM. Parts keeps the same hours, and both departments are closed Sunday.

Can I buy online and pick up at the Austin showroom?

Yes. You can start an online purchase with us and pick up the car at our Austin showroom.

How Mercedes-Benz of South Austin puts sales and service in one store

The 4.6-star rating comes from what buyers describe after the visit, so the visit is the test to judge. We hold 4.6 stars across 830 Google reviews, and the people who wrote them describe the same things. In a July 2026 Google review, Katie O. wrote: “Uriel J, was phenomenal! We had such a long day by the time we got there and he took such great care of us! He made sure the process was smooth and very quick. The car was pre-owned that we bought but they took such great care of it and made sure it was beautiful, nice and cool and full of gas before we got there. 10/10 recommend this dealership and 11/10 recommend Uriel! Ask for him! Thank you guys!”

In a February 2025 Google review, Joyce G. wrote: “Amazing service with no pressure buying. Grady Vickers helped me buy a used car and we were in and out within 2 hours and that includes the hour after closing. They made sure everything was right and made the process easy. No long waits for no reason. Caleb in finance was super kind and found us a good deal and worked just as fast as Grady. Would ask for the two of them if you come here to get a car.” To start, bring the models on your list to 10900 S I-35 Frontage Rd, Austin, TX 78748, and ask for the people these reviews name.

Mercedes-Benz of South Austin is worth testing in person, and the south I-35 frontage road is open for that visit. Bring the models on your list and judge the visit for yourself.

Mercedes-Benz of South Austin answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Austin showroom, or call 512-646-6699.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Mercedes-Benz of South Austin for complete details regarding current vehicle inventory, pricing, and equipment.